Terms of service
TERMS AND CONDITIONS OF SALE AND WEBSITE USE
The following Supplemental Product Terms apply only to Piece of the Final Pitch products. The General Website Terms below apply to all products sold on this website.
PIECE OF THE FINAL PITCH - SUPPLEMENTAL PRODUCT TERMS
Last Updated: 15.05.2026
These Supplemental Product Terms apply to all Piece of the Final Pitch products purchased from KeepStub Ltd or affiliated resellers and supplement the KeepStub Website Terms and Conditions.
1. Product Information
1.1 Piece of the Final Pitch products are officially licensed commemorative collectibles manufactured under license from FIFA.
1.2 Piece of the Final Pitch products are premium commemorative collectibles created for memorabilia and display purposes.
1.3 Final products may vary slightly from renders, prototypes, samples or marketing imagery.
1.4 Due to the nature of preserved pitch material and the manufacturing process, reasonable variations between products may occur.
1.5 Certain editions are individually numbered. Specific edition numbers cannot be requested or reserved.
2. Limited Edition Allocation
2.1 Piece of the Final Pitch products are produced in strictly limited quantities.
2.2 Product allocation is subject to availability and may be withdrawn or sold out without notice.
2.3 Limited edition allocation is only secured once full cleared payment has been received by KeepStub.
3. Manufacturing and Fulfilment
3.1 Piece of the Final Pitch products will only be manufactured and shipped following the conclusion of the FIFA World Cup 2026™ Final.
3.2 Any delivery dates or fulfilment timelines communicated are estimates only and are not guaranteed.
3.3 Import duties, taxes, customs charges or related fees may apply depending on the destination territory and are the responsibility of the customer unless expressly stated otherwise by KeepStub.
3.4 Delays may occur due to manufacturing timelines, customs processes, courier delays, logistics disruption or events outside reasonable control.
4. Orders and Returns
4.1 All sales are final. Orders cannot be cancelled and payments are non-refundable once payment has been received, except where required by applicable law.
5. Website Terms
5.1 These Supplemental Product Terms apply in addition to the KeepStub Website Terms and Conditions.
5.2 In the event of any inconsistency between these Supplemental Product Terms and the KeepStub Website Terms and Conditions, these Supplemental Product Terms shall prevail in relation to Piece of the Final Pitch products.
GENERAL WEBSITE TERMS
Last Updated: 25.04.2026
This website is operated by Keepstub Limited (“we”, “us”, “our” or us), a company registered in England and Wales under company number 16535420. Our registered office is at Unit 3 The Triton Centre, Premier Way, Romsey, England SO51 9DJ.
Application of these Terms
These terms and conditions (Terms) apply to all orders for products sold on our website (Products).
By ordering Products from our website, you confirm that you are legally capable of entering into a binding contract (for example, at least 18 years old if resident in England and Wales).
By ordering Products through our website, you are deemed to have understood and accepted these Terms.
We may update these Terms from time to time. The Terms in force at the time you place an order apply to that order.
1. Personalised Products
1.1 We sell two types of personalised products:
- Personalised replica tickets.
- Generic replica match tickets, with no personalised information.
1.2 If you order a personalised Product, you must ensure that all details (including names, match details, seat numbers, images or custom text) are accurate. We are not responsible for errors that originate from:
- Customer submitted information.
- External ticket provider data imported into our system.
1.3 You confirm that you have the right to use any text, images or other content submitted. You grant us a non-exclusive licence to use such content solely for creating and fulfilling your order.
1.4 Where personalised Products incorporate official event or match details (e.g. team names, match numbers, venues), such details are used in accordance with our licence and solely for creating your commemorative Product.
1.5 You may not reproduce, modify or commercially exploit any aspect of the final Product in a way that infringes any third party intellectual property rights or applicable licence.
1.6 We may refuse or cancel any personalised order containing inappropriate, unlawful or infringing material.
2. Orders
2.1 Please note that a product’s true colour may not exactly match that shown on your computer or device or in our marketing, or its packaging may be slightly different.
2.2 We may send you an order acknowledgement email following receipt of your order. This email does not constitute acceptance of your order. Acceptance of your order will only take place when we send you a confirmation email confirming acceptance of your order and/or dispatch of your order, at which point a contract will come into existence between you and us, unless we notify you that we are unable to accept your order.
2.3 If we are unable to accept your order or we are unable to supply any Products in your order (for example, where a Product is out of stock, or we are unable to obtain payment from you, or because we have identified an error in the price or description of a Product, or there has been a payment error or suspected fraud, or where there is inappropriate personalisation content), we will inform you of this. If you have already paid for the order, we will refund you the amount paid for the order or affected Product(s) (as applicable). Except as set out in this clause, we shall have no liability to you in respect of any amendment or cancellation of an order.
3. Price
3.1 The price of the Products is set out on our website. We take all reasonable care to ensure that the prices of Products on our website are correct. However, it is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. If, before dispatch of a Product, we discover that the Product’s correct price at the date of your order was higher than the price stated on our website when you placed your order, we will contact you as soon as possible to inform you of the error and give you the option of continuing with the order at the correct price or cancelling your order. If we accept and process your order where such a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Products provided to you. Please note that all prices, discounts, and promotions posted on this website are subject to change without notice.
3.2 Prices are shown in the relevant currency on the website.
3.3 The price of a Product includes VAT (where applicable) at the current rate chargeable for the time being. The price of a Product excludes delivery charges.
4. Payment
4.1 The accepted payment methods are set out during the checkout process on our website. We will take payment for the Products from your chosen payment method at the time your order is placed. If you place an order for Products which are not currently in stock but which are available to pre-order, payment shall be taken at the time the order is placed.
4.2 Payment using a discount code or promotion may be subject to additional terms and conditions or exclusions.
5. Delivery
5.1 The costs of delivery, the locations we deliver to, and the estimated delivery times may vary by location. Personalised Products may take longer to dispatch due to production time.
5.2 Depending on your delivery location and your chosen delivery method, you may be required to sign for a delivery. If our delivery partner is unable to deliver the Products, they will leave you a note or contact you to inform you how to rearrange delivery or to let you know if the Products will need to be collected from a local depot.
5.3 Where our delivery partner has attempted and failed to deliver the Products to you and you do not re-arrange delivery or collect your Products from the delivery depot where they are being held, in accordance with the instructions provided, the Products may be returned to us by the delivery partner, and we may end the contract with you. If we have to end the contract in these circumstances, we will refund the price you paid for the Products but we may deduct from the refund the delivery charges paid by you for the delivery of the Products to you, and any costs charged to us by our delivery partner for returning the Products to us.
5.4 Delivery of your order shall be complete when we deliver the Products to the address you gave to us at the time of placing your order or to a person or address identified by you to take delivery of the Products (such as a neighbour), and the Products (and the risk of loss) will be your sole responsibility from that time.
5.5 You will own the Products once we have received payment in full.
5.6 If Products are delivered outside the UK, you are responsible for any import duties, taxes or customs charges. Delays caused by customs are outside our control.
6. Returns and your right to cancel the contract
No right to cancel personalised products
6.1 Personalised Products are made to your specifications and you do not have a legal right to cancel once production begins, in accordance with Regulation 28(1)(b) of the UK Consumer Contract Regulations 2013. We cannot accept returns of personalised Products unless they are defective or not as described.
Returning your product because you have changed your mind
6.2 If you wish to return a non-personalised Product, you have 14 days from receipt of the Product to return it to us. You will be responsible for the cost of returning the Products, which will be deducted from your refund. Products must be returned to us in an unused, re-saleable condition and in the original packaging. This clause does not affect any statutory rights to cancel your contract, as referred to in clause 6.4 below.
Returning a product because it is faulty or mis-describe
6.3 We are under a legal duty to supply products that are in conformity with the contract and these Terms. If you consider that any product we have supplied is faulty or mis-described, please notify us via our returns process. We may ask you to provide photos of the product. You should return such Products to us in accordance with our reasonable instructions, and if the Products are faulty or mis-described we will give you a refund for such Products.
Your right to cancel your contract – UK and EU customers only
6.4 If you are a consumer and reside in the UK or the EU, you have a legal right to cancel your contract if you change your mind within 14 days after you receive the Products. However, this right does not apply to Products which are personalised. To cancel your contract, you need to let us know that you have decided to cancel your contract, and provide your name, address, details of the order you wish to cancel, and your email address. You can contact us using the contact details set out in clause 14 below.
6.5 If you have notified us that you wish to cancel your contract in accordance with clause 6.4 above, you will then need to return the Products to us within 14 days of notifying us you wish to end the contract. You will have to bear the cost of returning the Products to us, the cost of which will be deducted from your refund. Products should be returned in an unused, re-saleable condition and in the original packaging.
6.6 Where you have cancelled your contract in accordance with the procedure above, we will refund the price you paid for the Products, by the payment method used to pay for the Products, within 14 days after the Products are returned. This will include the cost you paid for the delivery of the Products (if applicable), save that the maximum refund for delivery costs will be the least expensive delivery method we offer to your delivery destination. However, please note that we may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which is beyond reasonable in a retail store.
6.7 For UK-based customers, advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office or for non-UK based customers, an equivalent consumer protection organisation in your jurisdiction.
7. Events outside our control
7.1 We will not be liable or responsible for any failure to perform, or delay in the performance of, any of our obligations under a contract that is caused by any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action, civil commotion, riot, terrorist attack, war, or threat or preparation for war, fire, explosion, storm, flood, earthquake, epidemic, pandemic, or other natural disaster, failure of public or private telecommunications networks, or disruption to energy or utilities supplies or transport. If our supply of the Products is delayed by an event outside our control, then we will contact you to notify you, and we will not be liable for delays caused by the event.
8. Intellectual property rights
8.1 All intellectual property rights in our Products, designs and website content are owned by us, or our licensors. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.
8.2 You may not copy, reproduce, display or use any third-party intellectual property from our Products except for personal, non-commercial or decorative purposes.
8.3 You acquire no rights in any third-party intellectual property by purchasing a product.
9. Use of Branding & Representations
9.1 Our Products are officially licensed souvenir merchandise. They are not official match tickets, accreditation products or access devices.
9.2 We do not guarantee the accuracy of match data where the underlying information (e.g. kick-off times, venues) is subsequently changed by event organisers.
9.3 You must not represent or imply that a Product permits match entry or conveys rights connected with attending any match or event.
10. Non-Affiliation & Use of Events Details
10.1 We are not a sponsor, partner, collaborator, agent, official supplier or official licensee in connection with any event, rights holder, organiser, sponsor or partner, except where expressly stated.
10.2 Names of teams, stadiums, dates, match details or other descriptive content may appear solely to create an accurate commemorative Product.
10.3 Our Products are for decorative and commemorative use only.
11. Liability
11.1 Nothing in these Terms limits liability that cannot legally be limited, including liability for death or personal injury caused by negligence or for fraud.
11.2 Subject to clause 11.1, we are not liable for:
- indirect or consequential losses.
- loss of enjoyment, loss of event access or reliance on the Product as an entry ticket.
- losses arising from inaccurate external ticket provider data.
- changes to match times, locations or event details beyond our control.
11.3 Our total liability for any claim arising under these Terms is limited to the amount paid for the Product(s) in question.
12. How we Use your Personal Information
12.1 We use your personal data in accordance with our Privacy Policy / US Privacy Policy. This includes data imported via API from third-party ticket providers where applicable. Please take time to read this policy, as it includes important terms which apply to you.
13. Contact us
13.1 You can contact us by emailing us at info@Keepstub.com
13.2 If you wish to contact us about your order, please provide your order number so that we can deal with your matter more quickly.
13.3 If we have to contact you, we will do so using the contact details you provided to us at the time you placed your order, unless you have asked us to contact you by any other means.
13.4 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
14. Other important terms
14.1 Nothing in these Terms shall affect your rights as a consumer under the applicable law in the jurisdiction in which you reside.
14.2 We may transfer our rights and obligations under any contract with you to another organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
14.3 The contract is between you and us. No other person shall have any rights to enforce any of its terms.
14.4 These Terms, and any contract between us, are only in the English language. Please note that we may not necessarily keep a copy of these Terms or your order and we would therefore encourage you to retain a copy for your own records.
14.5 Each of the provisions in these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining provisions will remain in full force and effect.
14.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
14.7 These Terms are governed by the law of England and Wales. This means a contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by the law of England and Wales, except that if you are not resident in England and Wales the laws of England and Wales shall apply only to the extent that they do not override any mandatory laws of the country in which you have your usual place of residence.
14.8 In respect of any dispute or claim relating to a contract, we each submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring an action or to require proceedings to take place in the country in which you have your usual place of residence.