Shipping policy

Shipping Policy

6.1 The costs of delivery, the locations we deliver to, and the estimated delivery times may vary by location. Personalised Products may take longer to dispatch due to production time.

6.2 Depending on your delivery location and your chosen delivery method, you may be required to sign for a delivery. If our delivery partner is unable to deliver the Products, they will leave you a note or contact you to inform you how to rearrange delivery or to let you know if the Products will need to be collected from a local depot.

6.3 Where our delivery partner has attempted and failed to deliver the Products to you and you do not re-arrange delivery or collect your Products from the delivery depot where they are being held, in accordance with the instructions provided, the Products may be returned to us by the delivery partner, and we may end the contract with you. If we have to end the contract in these circumstances, we will refund the price you paid for the Products but we may deduct from the refund the delivery charges paid by you for the delivery of the Products to you, and any costs charged to us by our delivery partner for returning the Products to us.

6.4 Delivery of your order shall be complete when we deliver the Products to the address you gave to us at the time of placing your order or to a person or address identified by you to take delivery of the Products (such as a neighbour), and the Products (and the risk of loss) will be your sole responsibility from that time.

6.5 You will own the Products once we have received payment in full.

6.6 If Products are delivered outside the UK, you are responsible for any import duties, taxes or customs charges. Delays caused by customs are outside our control.